Many companies have had problems with customers keeping a commitment to their appointments. This involves a loss of money for businesses when the scheduled hour becomes a no-show and that time slot cannot be filled. A way to help combat this problem is to get the client to commit with an online payment in the appointment scheduling software . Some businesses have changed to this model where they ask the customer to provide them with a credit card in order to hold the appointment. This may seem kind of rude however, a customer is less opt to cancel when their credit card is in the system or if need be they will cancel within the allotted time to avoid charges. Our scheduling software allows you to accept the customers’ payment without actually processing the credit card.
User Access Types: Scheduling Software
When you are ready to set up your scheduling software, it should be set up with users having different access based on their occupation in your company. These are predefined access types in the scheduling software and can even be set up for managers in remote locations. This access would limit them to other locations however; they would be able to make appointments and other administrative functions. You may choose to set up some of your staff with limited access as with the person who answers the phones. This person may only need access to cancel, change or set up appointments. Your technical administrator would probably have the most access because they are the ones who typically take care of reset or change passwords.